Return and Refund Policy.
At Unique Shoppers, we prioritize your satisfaction and strive to deliver an excellent shopping experience. Our Return and Refund Policy is designed to provide clarity and transparency in alignment with industry standards.
1. Returns for Damaged or Defective Products
In the rare event that you receive a damaged or defective product, our hassle-free return process ensures your issue is promptly addressed. To initiate a return:
- Share clear photos or videos illustrating the damage.
- Include a screenshot of the email or dispute received, highlighting relevant details.
- If required, cooperate with the return process outlined by our Dispute Team.
2. Orders Delayed or Not Received
For orders experiencing delays or those not received, we adhere to our specified timeframe and requirements:
- Disputes related to delayed orders are processed after the stipulated period (e.g., 30 days after departure from our warehouse).
- Non-received orders necessitate a non-delivery certification from the local post office.
3. Products Damaged During Transit
We address products damaged during transit with the utmost care:
- Extensive refunds or replacements are offered for badly damaged packages.
- Partial refunds or replacements are provided for packages with minor damage (excluding thread, slight wrinkles, or small scratches).
4. Incorrect or Missing Products
Instances of receiving incorrect or missing products are managed as follows:
- Full refunds or replacements are granted for incorrect products.
- Refunds or resends are facilitated for color or size discrepancies that do not affect product function.
- Missing parts result in partial refunds or resends, depending on their impact on product function.
5. Orders Cancellation
Orders can be canceled for a full refund if done before processing by our warehouses. Exceptions include customized POD orders, preorder inventory orders, and video/photo orders.
6. Unacceptable Disputes
Please note that we cannot accept disputes for:
- Personal preferences.
- Claims of misleading product descriptions.
- Complaints about unusual smells.
- Incorrect orders placed by the buyer.
- Incorrect shipping addresses provided.
- Pre-negotiated product differences.
- Tracking information deletion.
- Customs clearance issues.
Contact Us
For any concerns or queries regarding your purchase, our customer support team is ready to assist. Your satisfaction remains our top priority.
(support@uniquesoftweb.in)
Thank you for choosing www.UniqueShoppers.in.
